Home›How It Works

How Rehnuma Works

Getting started is simple. In just a few steps, your family will have a dedicated care coordinator and a complete support system in place.

Simple 4-Step Process

From Enrollment to Active Care in 48 Hours

We've designed our onboarding process to be as smooth and stress-free as possible — because you have enough to worry about already.

01

Choose Your Care Plan

Browse our two care plans — Basic Support ($60/mo) and Premium Care ($99/mo). Compare the services and choose the plan that best matches your family's needs. Both plans come with a dedicated care coordinator and no long-term contract.

Review service details Compare plan features Select your preferred plan No commitment required
02

Complete Family Registration

Fill out our secure online registration form with your family's details — their address, contact information, specific care needs, any medical conditions, and your preferences. All information is kept strictly confidential.

Secure encrypted form Share family details & address List medical conditions & needs Set your communication preferences
03

Meet Your Care Coordinator

Within 24-48 hours, we assign a dedicated care coordinator to your family. They will make an introduction visit, get to know your family, and build a relationship of trust before any formal services begin.

Personal coordinator assigned Introduction meeting with family Care plan walkthrough Emergency contacts established
04

Receive Regular Updates & Stay Connected

From day one, you'll receive regular updates via WhatsApp, email, or phone — according to your preference. Monthly detailed reports, real-time emergency notifications, and an open channel of communication with your coordinator.

Regular WhatsApp updates Monthly written reports Emergency real-time alerts 24/7 coordinator availability
Transparency & Updates

Always Kept In the Loop

We believe you should always know exactly how your family is doing. Our multi-channel update system keeps you informed at every step.

WhatsApp Updates

Quick, friendly updates via WhatsApp after every visit — including photos and a brief summary of your family's status.

Monthly Reports

Detailed written reports every month covering health status, home condition, completed services, and upcoming needs.

Emergency Alerts

Immediate real-time notifications for any emergency situation — with live updates until the situation is fully resolved.

Common Questions

Questions About Our Process?

How quickly can care begin after I subscribe?
+
Once you complete your registration and payment, we assign a care coordinator and schedule the first introduction visit within 24-48 hours. You will receive your coordinator's contact details immediately after enrollment.
How do I communicate with my assigned care coordinator?
+
You can contact your care coordinator directly via WhatsApp, phone call, or email. They are available during business hours and you can reach the emergency line 24/7 for urgent matters.
What areas in Pakistan do you currently serve?
+
We are currently based in Lahore and serve all areas of Lahore including Johar Town, DHA, Gulberg, Model Town, and surrounding areas. We are expanding to other cities — contact us to check availability in your area.
Can I customize my care plan based on specific needs?
+
Absolutely. While our standard plans cover most common needs, we can create customized care packages for families with specific requirements. Contact us directly to discuss a tailored plan.
What happens in a genuine emergency?
+
Our emergency line is active 24/7. Upon receiving an emergency call, our coordinator will be on-ground within 2 hours. We handle hospital coordination, doctor communication, and keep you updated in real-time until the situation is resolved.
View All FAQs

Ready to Get Started?

It only takes a few minutes to enroll. Your family will be in caring hands within 48 hours. Start today with complete peace of mind.

Choose a Plan Talk to Us First