FAQ – Rehnuma

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General Questions Services & Coverage Pricing & Payment Enrollment & Getting Started Care Coordinators Reports & Communication Emergency & Safety

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General Questions

What is Rehnuma?

Rehnuma is a professional family care coordination platform designed specifically for overseas Pakistanis. We provide on-ground support services in Pakistan — including family welfare visits, emergency assistance, hospital coordination, grocery errands, bill payments, and much more. Our goal is to give overseas Pakistanis complete peace of mind about their families back home.

Who uses Rehnuma?

Rehnuma is designed for Pakistanis living abroad — in the UK, USA, Canada, Australia, UAE, Saudi Arabia, Europe, and anywhere else in the world — who want to ensure their parents and family members in Pakistan are well cared for, safe, and supported.

Is Rehnuma a legitimate and trustworthy service?

Absolutely. Rehnuma is a registered, professional service based in Lahore, Pakistan. We are founded by Sherjeel Hameed and operate transparently with full accountability. You can verify our address at 218 A1 PIA Society, Johar Town, Lahore, and contact us directly at any time.

What cities in Pakistan does Rehnuma currently serve?

We are currently operational in Lahore and surrounding areas. We are actively expanding to other major cities including Karachi, Islamabad, Rawalpindi, Faisalabad, and Multan. Contact us to check availability in your family's city.

Services & Coverage

What services are included in the care plans?

Our services include: family wellbeing visits, emergency assistance (24/7), hospital coordination, grocery and errand support, bill payment management, medicine pickup and delivery, household assistance, and monthly family status reports. Premium plan subscribers receive more frequent and comprehensive versions of all services.

What does a "wellbeing visit" involve?

A wellbeing visit is an in-person visit to your family's home by your dedicated care coordinator. During the visit, the coordinator checks on your family's health, home condition, daily needs, and emotional wellbeing. They assist with any immediate needs and provide you with a detailed update report including photos.

Can I request specific services outside the standard plan?

Yes. We offer flexible add-on services and can create customized care packages tailored to your family's specific needs. Contact us to discuss additional requirements such as specialized medical support, property management, or special event assistance.

What happens if my parents refuse or feel uncomfortable with visits?

We introduce our care coordinator very gradually and sensitively. We've found that most family members quickly become comfortable — and even look forward to visits. We always follow your family's comfort level and adjust the approach based on their preferences.

Pricing & Payment

What are your pricing plans?

We offer two monthly subscription plans: Basic Support Plan at $60/month and Premium Care Plan at $99/month. Both plans operate on a flexible month-to-month basis with no long-term commitment required.

Are there any hidden fees or extra charges?

No. Our pricing is completely transparent. The monthly subscription covers all standard services included in your plan. Any additional or custom services beyond the plan scope are discussed and agreed upon beforehand with full cost transparency.

How do I make payments from abroad?

We accept international bank transfer, Wise (TransferWise), PayPal, and other international remittance options. For Pakistan-based payments, we also accept JazzCash, Easypaisa, and bank transfer. Contact us for payment details.

Can I cancel my subscription at any time?

Yes. There are no long-term contracts. You can cancel your subscription at any time with no cancellation fees. Simply inform us before your next billing cycle and we will process the cancellation immediately.

Enrollment & Getting Started

How do I enroll my family?

Simply contact us via our website contact form, WhatsApp, or phone. We will guide you through the registration process, collect your family's details, assign a care coordinator, and have the first visit scheduled within 24-48 hours of enrollment.

How long does the setup process take?

Typically 24-48 hours from the time of enrollment. We work quickly to ensure your family has support as soon as possible. In urgent situations, we can expedite the process.

What information will I need to provide?

We will need your family's: home address, contact phone numbers, names and ages of family members, any medical conditions or special needs, your contact details, and specific service requirements. All information is kept strictly confidential.

Care Coordinators

Who are the care coordinators?

Our care coordinators are carefully selected, background-checked, and professionally trained individuals. They are empathetic, trustworthy, and experienced in family care support. All coordinators undergo thorough vetting before being placed with any family.

Will my family always have the same coordinator?

Yes. We believe in continuity of care and relationship building. Your family will have a dedicated coordinator who stays with them consistently. In rare cases of unavailability, a vetted substitute coordinator covers seamlessly.

Can I speak directly with my care coordinator?

Absolutely. Your coordinator's contact information (WhatsApp and phone) is shared with you upon enrollment. You can communicate with them directly, and they will be available during business hours for general communication and 24/7 for emergencies.

Reports & Communication

How often will I receive updates about my family?

After every visit, you will receive a WhatsApp update with a brief summary and photos. Monthly, you will receive a comprehensive written report covering all activities, family health status, and upcoming needs. Emergency situations trigger immediate real-time updates.

Can I receive updates in Urdu?

Yes. We can communicate with you in both English and Urdu — whichever you prefer. We understand that many of our clients are most comfortable communicating in Urdu, and we are fully equipped to accommodate this.

What platforms do you use for communication?

We primarily use WhatsApp for updates due to its universal convenience. We also communicate via email and phone calls based on your preference. Monthly reports are sent in PDF format to your email address.

Emergency & Safety

What qualifies as an emergency?

Any situation that poses an immediate threat to your family's safety or health — including medical emergencies, accidents, sudden illness, security concerns, power outages during extreme weather, etc. When in doubt, call us — we'd rather be overprepared than underprepared.

How quickly do you respond to emergencies?

Our target emergency response time is within 2 hours. For immediate medical emergencies, we coordinate with local ambulance services simultaneously while our coordinator is on the way.

What if a serious medical emergency happens in the middle of the night?

Our emergency line is active 24/7, 365 days a year. Your assigned emergency contact number will always be answered. We take every after-hours emergency call seriously and mobilize immediately.

Frequently Asked Questions